Instead of worrying about when support for your ERP software will end…

Instead of worrying about how you will pay for the next major upgrade…

You can wake up to a new day of unlimited support and painless upgrades!

It’s a new reality, filled with great promise, for Microsoft Dynamics ERP customers.

Let us tell you how it works.

The Gift of Infinite Support

It’s called the Modern Lifecycle. Unlike the Fixed Lifecycle policy, which has a definitive end date for support, support is continuous under Microsoft’s Modern Lifecycle. There is no fixed end date! Products that run on a cloud-based platform – such as M365, Azure, and Microsoft Dynamics 365 – are governed by the Modern Lifecycle.

And there’s more good news for our Microsoft Dynamics GP clients. Because starting with Dynamics GP 18.2, all GP versions will fall under the Modern Lifecycle Policy. However, there is one caveat. To maintain the infinite support afforded by the Modern Lifecycle Policy, GP clients must install one of the three yearly updates released (June, October, and November/December).

By adhering to this caveat, your Microsoft Dynamics GP ERP system will be forever up to date. You will never fall multiple versions behind, which would have severe implications for future upgrades—more details on this below.

To be exact, GP versions prior to 18.2 are still governed under the Fixed Lifecycle policy, which means that the products will only be supported for ten years. That is five years of Mainstream Support and five years of Extended Support.

The Gift of Continuous Upgrades

Historically, under the Fixed Lifecycle Policy, Microsoft generally released one or two versions of their Dynamics ERP products each year. The timing was inconsistent. Sometimes more than a year went by before new functionality was released.

As a result, upgrades were large, complex, and expensive. We used to call them “forklift upgrades.”

Under the Modern Lifecycle Policy, Microsoft is committed to continuous upgrades, three per year, on a fixed schedule. At least one of the three will contain new features.

If you’re on a subscription-based cloud platform, such as Microsoft Dynamics 365 Finance and Operations or Microsoft Dynamics 365 Business Central, these upgrades are covered under your subscription.

But even you’re on Dynamics GP 18.2 or later, you will benefit from upgrades that are smaller, more manageable, less expensive, easier to plan for, and fit into your schedule.

Q Gifts

As we approach our 30th anniversary, Queue Associates, Inc., a Microsoft Dynamics Gold Partner, also has many gifts to offer to our Microsoft Dynamics clients, such as:

• A full range of pre-implementation consulting, installation, and customization services
• Ongoing technical support
• A unique Business Process Review conducted by CPAs, MBAs, and other lines of business and technology experts
• Solutions that meet our clients’ current and long-term requirements
• More than 100 full-time information technology, financial, and business application system professionals
• Offices across the United States and the globe

Take the next step toward unlimited support and continuous upgrades. Call Queue at 212-269-1313 or use our CONTACT FORM to speak with a Queue team member.

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