Microsoft has announced that support for Dynamics 365 Project Service Automation (PSA) will end on March 31, 2025, for commercial cloud customers. After this date, updates and bug fixes will cease, and support tickets will be directed toward upgrading to Dynamics 365 Project Operations, as highlighted by Rupa Mantravadi in a recent blog, reported by MSDynamicsWorld.

Transition from PSA to Project Operations

This deadline is part of a broader transition that began in March 2024, when Microsoft confirmed PSA 3.x was being deprecated in favor of Project Operations, which launched in June 2020. Initially, the upgrade process raised concerns, but Microsoft has since improved it, making Project Operations a more advantageous option for PSA users.

New Features in Project Operations

The shift to Project Operations introduces enhanced features, including integration with Project for the Web, multi-customer contracts, and Artificial Intelligence-driven Copilot tools.

How Queue Associates Can Help

Queue Associates, a leading global Microsoft Solutions Partner, can assist you in transforming from PSA to Project Operations by assessing your current setup, mapping out a migration path, and ensuring a smooth transition with minimal disruption. This includes data migration, configuration adjustments, and user training to help your team quickly adapt to the new features.

Your upgrade path will depend on your current deployment model. Queue Associates has extensive experience with all source deployment models for PSA and the different Dynamics 365 Project Operations deployment types.

Source: MSDynamicsWorld.com, August 24 2024: The end is near for Dynamics 365 Project Service Automation, Microsoft reminds commercial customers