A Microsoft-commissioned Forrester Consulting Total Economic Impact™ (TEI) study shows clear, quantified results: Organizations using Microsoft Dynamics 365 ERP achieve:

• More than 100% ROI at the Enterprise level
• Payback in as little as 16 months for midmarket (SMC) organizations

These financial results are measured and tied to improved productivity, reduced complexity, and accelerated decision-making, with embedded AI capabilities that support faster analysis, more accurate forecasting, and automated execution across core processes.

Delivering Financial Results That Move Business Forward

The TEI findings demonstrate that Dynamics 365 users eliminate inefficiencies, streamline workflows, and replace disconnected systems with a single platform, achieving real-time business visibility. Leaders receive accurate data for faster decision-making, improving margins and execution, while AI-driven capabilities highlight variances, flag exceptions, and enable faster responses across finance and operations. For midmarket firms, the projected 16-month payback delivers a tangible near-term ROI.

Building A More Controlled & Scalable Operating Model

Dynamics 365 ERP unifies finance and operations, providing cross-organization coordination and visibility. This structure delivers consistent processes, accountability, and scalable growth without added complexity. Enhanced control, better forecasting, and clear performance data—with AI supporting planning and ongoing optimization.

Resources

• SOURCE: Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP [Microsoft Blog]
• FORRESTER TEI STUDY #1: The Total Economic Impact™ of Microsoft Dynamics 365 ERP for Enterprises
• FORRESTER TEI STUDY #2: The Total Economic Impact™ of Microsoft Dynamics 365 ERP for Midmarket Organizations (SMC)

Proven Execution Across Midmarket & Enterprise with Queue Associates

Queue Associates leverages over 30 years of experience to deliver Microsoft Dynamics 365 with a focus on speed-to-value and measurable impact, enabling the practical use of AI, including Copilot and agentic automation, to improve productivity and operational insight.

For SMC organizations, Queue supports Business Central as a standalone ERP or with Dynamics 365 Sales for integrated customer engagement, creating a connected platform that boosts revenue, efficiency, and visibility.

For larger enterprises, Queue aligns enterprise ERP and CRM in complex environments, ensuring scalable systems, consistent data, and transparent performance reporting.

Act Now to Capture Immediate ROI & Long-Term Advantages

Take the next step toward achieving immediate ROI and long-term advantage with Microsoft Dynamics 365.

Contact Queue Associates for a tailored consultation on the transformation from legacy systems to an integrated platform. Begin realizing measurable results within months.